INCOMPETENCE OF STAFF

On the 6th January 2020 my doctor sent Pharmacy Direct my script/Prescription. The next day, 7th January, Pharmacy Direct confirmed receipt of the script. Today, I called them to find out what is the delay in the delivery of my medication. To my shock, the consultant confirmed receipt of the script, however, Solly or Sally (the lady responsible for my case) had not processed it and therefore they cant send it out for delivery. And SHE IS NOT AT HER DESK TO GIVE CLARITY ON WHY SHE HAS NOT PROCESSED MY SCRIPT...... After calling Bonitas to get a solution, I was then called by Marius to make arrangements for me to come collect my medication. What an inconvenience!!!! I had to request time off for a few hours to drive to Centurion to collect my medication. Do people stop and think when you dont get your medication you could die? Is it fair for me as a patient to wait 2-3 weeks for my CHRONIC MEDICATION to be delivered? Pharmacy Direct also changes your medication without informing or confirming with you what is available., I had to use my petrol and drive to Centurion (a trip I didn't plan on taking) because I cannot be without my medication. This is unfair. Other people may not have the luxury to DRIVE or COLLECT their medication. This option is a benefit we pay for and would like to enjoy. Unfortunately, the lady responsible has not even called and apologized. I'm not in support of people losing their jobs, but such incompetence is unacceptable especially where people's health is at risk.