Incompetence

I recently charged medical aids around Sept 2019 and their preferred Pharmacy for the supply of medication was given as Pharmacy Direct.

I have had nothing but bad service from them since the day I was forced to use them. The final straw was in January 2020 when I called them and asked to be advised when my Chronic medication would be sent. I was told that it would be delivered on Jan 28th. When this did not happen I called again only to be told that the claim date was given to me and not the delivery date. Now why would a customer be interested in the claim date. My wife and I had already run out of meds. I was then told it would be sent on the 30th nothing happened. On Monday afternoon when I went to check the post box I found that the courier had just thrown the package over the gate without let anyone now he was there. We were at home for the entire day. So there was no excuse. I also asked for them to let me know what the co payment would be, It took 3 days to get a reply and then the incorrect amount was advised as the only told me want my wife's co payment was. I would not recommend this "service provider" to anyone