Incompetence at Its Finest – A Risk to My Health

I feel compelled to express my absolute dissatisfaction with the appallingly poor service I have received over the past three months. I would not recommend your establishment to anyone under any circumstances.

Not once during this period has my request been handled correctly. I have repeatedly been left without essential medication—including mental health and heart prescriptions—on two separate occasions for up to a week. This is due to the astonishingly inefficient process that takes upwards of two weeks simply to place and deliver an order.

Despite my clear instructions, every interaction results in the same careless mistake: the staff indiscriminately claim everything listed on my profile, seemingly without reading or understanding basic English. This demonstrates a shocking level of incompetence and a complete disregard for patient wellbeing.

Each month, I am forced to waste hours of my time, energy, and mobile airtime arguing and pleading just to receive the medication I rely on. The level of service I’ve encountered has been utterly unacceptable, and frankly, exhausting.

This is not just an inconvenience—it is a health hazard. I urge you to take immediate steps to address these systemic issues before they endanger more lives.

And yes, by all means, have a manager call me—though frankly, they’re just as useless as the rest of the team. Spare me the rehe****d “we’re trying our best” line. Honestly, a toddler shows more comprehension and competence than what I’ve encountered here. It’s beyond embarrassing at this point.