CS
Cynthia S

1 reviews | Active since May 2021

25 Jan 2024, 12:18

INCOMPETENCE AT ITS BEST

I would not even give them 1 star. Received an email from them stating that my chronic meds had been denied by medical aid. After phoning and having my calls cut twice, I got through to chronic meds department who on investigating told me that my chronic meds were not denied and would receive tomorrow or monday. Why would they send me an email claiming that medical Aid rejected my claim for chronic meds. My stress levels this morning hit the ceiling as especially my meds for emphysema?? I have had many such instances with this pharmacy in the time I have been with them and have decided to not use them in the future. They are the most *********** pharmacy I have ever had to deal with.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply25 Jan 2024, 12:35
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply25 Jan 2024, 13:03
Official
Dear member
 We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
 Kind regards
 Pharmacy Direct Team