In-human service

Dear member,  We confirm that a Fund Account Manager has been in contact to assist you , the following feedback has also been provided to you.  On 23 January 2019 we dispensed your final repeat left on your prescription. You were notified on the 29 November 2018 that you still have 2 repeats available on your prescription, on 3 January 2019 notified that you had one repeat available and on the 23 January 2019 notified that your prescription has expired and that a new prescription is required.  Pharmacy Direct received the repeat/updated prescription on the 15 March 2019. As per our service levels, processing of a prescription takes 5-7 working days for processing and dispatch. In the event that medication is required urgently, Pharmacy Direct needs to be contacted to which we will expedite the script for urgent processing within 24-48 hours until dispatch of the medication.   In the event that your treatment  has cold chain requirements , we do not dispatch fridge parcels over weekends as the cold chain might be affected.  It is imperative that updated/repeat prescription are submitted to Pharmacy Direct timely as requested to insure that medication can be continuously supp****. Please always take note of our communication being sent, your repeats available on your prescriptions are also indicated on your medication provided and on the invoices supp**** with the delivery of medication.  Kind regards  Pharmacy Direct team