If you want to use Pharmacy Direct, rather **** yourself because they don't care about your health

So I am a member of Bonitas, and are forced to get the chronic medication from the DSP Pharmacy Ditrect. I have been fighting for more than 9 months if not longer. My fiance is a Diabetic and are dependent on his insulin. So each month it is a huge fight to get the medication delivered. Not only do they claim the amount and not deliver, If they decide to deliver they deliver it at the wrong address and lets someone else signs for the medication, I truly do not know how this is possible. I have never given any permission to anyone else to get my medication. What is mind boggling is that my own medication they can deliver on time and at the right address. I have spoken to Adele I have spoken to Leandre, with no help at all. I am truly fed up and sick of this. It seems that Pharmacy Direct can not grasp the fact that CHRONIC MEDICATION is NECESSARY for a MEMBER to use for a REASON! I want this to be published in all news centers I will make sure that everyone knows that your services the little that is available is up to ****. If my fiance goes into a diabetic coma due to the fact that you can not do your job and deliver the medication on time, I am going to make sure that you will never even look at medication again that is a promise. I am truly so sick of begging you for something that is what I am paying for. I have received a list that was sent to me from a employee from PD to ask if this is my signature for the medication, where I have received a full list of everyone's home address and cell numbers, and names and surnames. This is so concerning how can you send out everyone details just like that for anyone! I am busy with this case and you will not hear the end of me, I have send emails, phoned and went in to see you guys numerous times, nothing till today everytime is just "sorry mam" This will not happen again and guess what next month we are at it again. I am even listed as a VIP on the system.