If you want the correct medication delivered on time DO NOT USE PHARMACYDIRECT

There are a lot of details below but here is the summary: Despite constant follow up for three weeks to obtain my mood stabilizing medication, this has not been resolved fully. Despite my request on 8 November 2023, I have not heard from any team of the management. Clearly bad customer service is a systemic issue with this company. I still not have not recieved my medication and no reply regarding the refund for the incorrectly provided medication.

I have requested a refund and that my account be closed.

If there is one company that does not live up to their moto it is Pharmacy Direct. I contacted PharmacyDirect on 28 September 2023 requesting confirmation that they recieved my script from my Dr to be processed on 20 October 2023. At this point I asked them not to include one medication (M1) as I no longer need it.

I then recieved an SMS on 20 october 2023 that Pharmacy Direct required a payment for my medication to be dispensed. I emailed them and infomred them that the medication I had requested not be dispensed was included.

On 26 October 2023 I recievd the incorrect medications and three from the script were not included. Again I informed them of this error and requested to return the incorrect medication and recieve the correct ones.

On 2 November 2023 I emailed again and asked when I would recieve the missing medications. On 6 November 2023 I again followed up by email.

On 8 November 2023 I emailed again and I requested to be put into contact with the customer care and pharmacy Managment.

Up until this time, all emails were answered by an automated response and then a "human" response stating that it had been sent to the pharmacy.

FINALLY, they informed me that the issue was that the medication had been claimed "locally". This was the first time I had any sort of notification of what the error may be.

Despite constant follow up for three weeks to obtain my mood stabilizing medication, this has not been resolved fully. Despite my request on 8 November 2023, I have not heard from any team of the management. Clearly bad customer service is a systemic issue with this company. I still not have not recieved my medication and no reply regarding the refund for the incorrectly provided medication.

I have requested a refund and that my account be closed.