I need statements on a monthly basis

I am getting my chronic medication from Pharmacy Direct. Some of the medicines the medical aid covers in full, but there is a co-payment on some.

I had a major stroke in 2015, so anything that upsets me leads to another mini stroke. I have been requesting statements from Pharmacy Direct for so long now. Sometimes it happens, sometimes not. Then I will receive an SMS indicating that I owe Pharmacy Direct an amount of money, and unless I settle it I won't get my medication. This leads to extra stress on me, because then I first have to ask for a statement before I can pay it.

I have sent numerous e-mails to *** , ***, *** to try and resolve this issue, to no avail.

Yesterday I received another SMS. I am really tired and cannot stand incompetence, so I wanted to get the e-mail address of the CEO. So I contacted ***. No response.

Today I dialled *** and asked for the CEO's email address. I spoke to a Fatima Solomans. She would not give it to me.