I have send through my new chronic meds script on the 17th September 2021, a lady called me 5 days after acknowledging the script and promise to treat it with urgency

I have send through my new chronic meds script on the 17th September 2021, a lady called me 5 days after acknowledging the script and promise to treat it with urgency. Yesterday the 28th September I chat with them on what's up and the status revealed that my meds has been dispatched. I checked again this morning the 29 September 2021 and the status is still the same. I then called them and the lady told me my medication is still with dispensary and not been delivered yet. Their service is really pathetic even after I told them I have ran out of meds since Saturday the 25th today on the 29th I still hasn't received my chronic medication..