Hypertensive patient not getting meds since courier not delivering!!!!

Mrs de Kock is a hypertensive, depression and a cholesterol patient. Surely this is deemed as a high risk case???

Whilst this is seemingly not the case, we received a sms notification that delivery of her chronic meds will be on Friday. Twice today, 10 September we phoned the call centre @ 09:06, pertaining to the package. 1st operator supposedly sent a mail to the depot and would have come back, by 14:38 when I phoned again since we received no feedback, the response was that the depot will deliver today, but after hours.

I even spoke to the “courier manager”, and strikes and issues were brought up and he stated that he will personally deliver the package.

Now, it is 18:48.

Mrs de Kock has not had meds since Monday, 9 September.

Is this how patients are treated? Is this your service delivery? SERIOUSLY??????

I had to rush to get an emergency day script filled at the local pharmacy so that she does not land up tonight in the ER.

IS THIS REALLY how you TREAT PATIENTS??????

This is subsequently the 2nd month that we have been waiting for more than 2 days for meds after the delivery date was sent via sms after that only 2 days later the meds was received.

Numerous calls to the call centre, apology after apology and still nothing is done for service delivery.

If this is the type of service delivery that you want to give to the public, then it is pathetic!!!!!!

She is a high risk patient, and this is the level that we need to battle with.

GET A LIFE AND GET YOUR HOUSE IN ORDER!!!!!