How could they

These pharmacists chop and change medication like it suits them, they do not communicate with patients and do as they please. I have been waiting for over a month to get the correct medication to no avail, and not due to a lack of trying, I have sent numerous emails trying to correspond with them - the worst of the worst, and to top it off, the medical aids insist that we use them and penalize one if you don't - they should also be held responsible for this poor service delivery