Horrific service, no care for the elderly

My parents' account is, according to your own portal, not in arrears but yet you refuse to deliver critical medicine e.g., blood pressure medication to my elderly mother because according to your accounts department, they are in arrears.

This has been the story we've heard since December 2022 now, and to date, NONE of her blood pressure medication has been delivered! Are you TRYING to kill her?!? I am the one making payments on their behalf, and every week it is the same **** story: "sorry, your account is in arrears" even though I've just paid! The exact same amount is given to her every time she phones, even though payments were made, so clearly, your accounting department needs competent people who can balance your books and trace payments! The reference number we're using is the one given to us on the statement, yet it seems someone in your accounts dept. cannot allocate the funds to their account!?

Someone better sort this out VERY quickly, or else I will lay formal complaints with the SA Pharmacy Council and take it further if need be! Stop robbing the elderly and start delivering their medication!!