JS
Jitesh S
1 reviews | Active since Feb 2019
17 Feb 2023, 14:52
Horrific Service and Call Centre Experience
Extremely horrific service from pharmacy direct Will definitely not order my medication from them ever again Ordered chronic medication over two weeks ago have yet to receive the medication despite it being allegedly dispatched and has even been deducted from my medical aid
Called through to their call centre two days in a row and have yet to get any direction keep getting put on hold while they try to track the medication for about 30 minutes and then they cut the agent cuts the call
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Replies (2)JS
Jitesh S's updateReviewer Update
17 Feb 2023, 15:02Spoke to Janeffer 17/02
14:42 she put me on hold for 10 minutes and then cut my call
14:53 I called pharmacy direct back get through to janeffer again who says she didn’t speak to me and doesn’t know who I am
Ask to speak to a manager who is apparently on a call and will call me back still waiting for their call back
14:42 she put me on hold for 10 minutes and then cut my call
14:53 I called pharmacy direct back get through to janeffer again who says she didn’t speak to me and doesn’t know who I am
Ask to speak to a manager who is apparently on a call and will call me back still waiting for their call back
JS
Jitesh S's update17 Feb 2023, 15:02
Reviewer Update
Spoke to Janeffer 17/02
14:42 she put me on hold for 10 minutes and then cut my call
14:53 I called pharmacy direct back get through to janeffer again who says she didn’t speak to me and doesn’t know who I am
Ask to speak to a manager who is apparently on a call and will call me back still waiting for their call back
14:42 she put me on hold for 10 minutes and then cut my call
14:53 I called pharmacy direct back get through to janeffer again who says she didn’t speak to me and doesn’t know who I am
Ask to speak to a manager who is apparently on a call and will call me back still waiting for their call back
Pharmacy Direct (Centurion)'s replyOfficial
21 Feb 2023, 08:36 Dear Member
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Feb 2023, 08:36
Official
Dear Member
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team