Horrible Service Received

<p>After months of not receiving medication from Pharmacy Direct I phoned them to find out what was happening only to be told that the prescription is not valid anymore. Not once did I receive any form of communication from Pharmacy Direct in this regard. The medication required is to treat Type 1 diabetes. I obtained a new prescription and phoned Pharmacy Direct on Wednesday to find out what the fastest way would be to submit the prescription as we needed the medication by Friday. The lady who assisted me was very helpful and assured me that the prescription was received and that the order was marked as urgent. On Friday I phoned to find out what time the medication would be delivered. I was then told that the drivers have left and that the medication would be delivered on Monday. This meant we had no medication for this weekend. On Monday morning I phoned to find out what was happening with the order and I was told that the order would be delivered by Tuesday. Furious, I ask to speak to the manager as I need to understand why an urgent request is being delayed like this. Tuesday morning I still didn't receive a text message to say that the medication was out for delivery so again I phone Pharmacy Direct only to be told that the medication would be delivered by Wednesday. I have left numerous messages for the manager and every consultant that I have spoken to claims that they have escalated this matter but to date I have not received a single phone call from anyone at Pharmacy Direct. I can’t believe that this is how you treat an urgent request. Type 1 diabetes is a life threating disease and Pharmacy Direct doesn’t seem to care about that at all. Had they done their job two months ago we would not be in this position right now. I am being forced to deal with Pharmacy Direct by my medical aid and this type of service would definitely result in my switching medical aids. You are putting peoples life’s at risk by not delivering the medication on time.</p>