CM
Cynthia M
1 reviews | Active since Nov 2022
23 Dec 2022, 12:44
horrible service
ive never had such continuous bad service in one company but i guess this is the end for me again i have to escalate my request via this platform because this is the only way you will ever get assistance from this company, again i have waited 25days for my medication to be delivered i spoke to a manager from pharmacy direct Casandra and was promised my medication will be delivered this has been since Monday its Friday no delivery like you try stay calm and give them the benefit of a doubt but this is ridiculous and i would highly appreciate it if you kindly cancel this joke of a medical aid i am no longer interested in doing business with you as you clearly do not care about your clients at all.
Helpful (0)
Replies (6)0
Replies (6)
Pharmacy Direct (Centurion)'s replyOfficial
23 Dec 2022, 12:59Dear Member
We have escalated your query to a manager, they will contact you shortly.
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly.
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply23 Dec 2022, 12:59
Official
Dear Member
We have escalated your query to a manager, they will contact you shortly.
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly.
Kind Regards
Pharmacy Direct Team
CM
Cynthia M's updateReviewer Update
28 Dec 2022, 16:38 One thing this company has really delivered in is showing that they give Zero F's about customer service they in the business of collecting money and that's it, customer satisfactory is not a priority and I understand that clearly now thank you for once again proving how *********** you are this means it so hard for one to manage their chronic illness due to incompetence from your side I am really appalled of the level of service I've received from you guys whenever one calls a managers line is always busy and never calls back nice one on the automated response to make it look like this is actually being resolved.
CM
Cynthia M's update28 Dec 2022, 16:38
Reviewer Update
One thing this company has really delivered in is showing that they give Zero F's about customer service they in the business of collecting money and that's it, customer satisfactory is not a priority and I understand that clearly now thank you for once again proving how *********** you are this means it so hard for one to manage their chronic illness due to incompetence from your side I am really appalled of the level of service I've received from you guys whenever one calls a managers line is always busy and never calls back nice one on the automated response to make it look like this is actually being resolved.
Pharmacy Direct (Centurion)'s replyOfficial
28 Dec 2022, 16:42Good Afternoon
The manager can not reach you on *** - please confirm an alternative number to reach you.
Regards
Pharmacy Direct Team
The manager can not reach you on *** - please confirm an alternative number to reach you.
Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply28 Dec 2022, 16:42
Official
Good Afternoon
The manager can not reach you on *** - please confirm an alternative number to reach you.
Regards
Pharmacy Direct Team
The manager can not reach you on *** - please confirm an alternative number to reach you.
Regards
Pharmacy Direct Team
CM
Cynthia M's updateReviewer Update
28 Dec 2022, 16:47I've had my phone with me all day ********** is the only number i use i called in at 11h33 and was promised the manager would call as her line was busy its 16h46 no call back no missed call nothing so if I didn't respond to this Hellopeter message i was never going to get the assistance from you guys, please tell your manager to send me correspondence via email advising me when my medication will be delivered at this point i don't even want the excuses anymore.
CM
Cynthia M's update28 Dec 2022, 16:47
Reviewer Update
I've had my phone with me all day ********** is the only number i use i called in at 11h33 and was promised the manager would call as her line was busy its 16h46 no call back no missed call nothing so if I didn't respond to this Hellopeter message i was never going to get the assistance from you guys, please tell your manager to send me correspondence via email advising me when my medication will be delivered at this point i don't even want the excuses anymore.
CM
Cynthia M's updateReviewer Update
30 Dec 2022, 08:42i feel so defeated this morning im actually at a loss of words even crying cause i cannot understand why im being treated this way for a service i pay for still havent received my medication from you guys 30days later this is really heartbreaking to say the least.
CM
Cynthia M's update30 Dec 2022, 08:42
Reviewer Update
i feel so defeated this morning im actually at a loss of words even crying cause i cannot understand why im being treated this way for a service i pay for still havent received my medication from you guys 30days later this is really heartbreaking to say the least.
Pharmacy Direct (Centurion)'s replyOfficial
30 Dec 2022, 13:48Dear Member
We can confirm your parcel was delivered today. We apologies for not delivering on your expectations this time. Rest assured we’ll try our best to fix it! The manager will monitor your profile for the next three months.
Regards
Pharmacy Direct Team
We can confirm your parcel was delivered today. We apologies for not delivering on your expectations this time. Rest assured we’ll try our best to fix it! The manager will monitor your profile for the next three months.
Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply30 Dec 2022, 13:48
Official
Dear Member
We can confirm your parcel was delivered today. We apologies for not delivering on your expectations this time. Rest assured we’ll try our best to fix it! The manager will monitor your profile for the next three months.
Regards
Pharmacy Direct Team
We can confirm your parcel was delivered today. We apologies for not delivering on your expectations this time. Rest assured we’ll try our best to fix it! The manager will monitor your profile for the next three months.
Regards
Pharmacy Direct Team