lS
lee S
1 reviews | Active since Oct 2018
16 Nov 2018, 08:51
HORRIBLE SERVICE
This is the worst service EVER! It is PATHETIC AND UNPROFESSIONAL!!!
The managers are just as bad as the agents and they dont give a damn about their clients.
I have sent my script through to them last week and Tuesday , then again on Wednesday and then again on Saturday and twice yesterday.
And yet we depend on them for our CHRONIC MEDICATION!!!
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Pharmacy Direct (Centurion)'s replyOfficial
16 Nov 2018, 13:34Dear Lauren S,
We confirm that a manager has been in contact with you and provided you with the following feedback.
Pharmacy Direct did not previously received the prescription that was submitted. After your query was raised you were assisted by a Senior Fund Account manager whom requested that you send the prescription directly to her. Once the prescription was received your application was expedited for urgent processing, we were however unable to claim as you were not registered for chronic medication with the scheme.
Pharmacy Direct then facilitated in the authorization process for the medication and managed to obtain your approval the same day, as the treatment was required urgently we arranged a special delivery of your medication that will be done today.
Kind regards
Pharmacy Direct Team.
We confirm that a manager has been in contact with you and provided you with the following feedback.
Pharmacy Direct did not previously received the prescription that was submitted. After your query was raised you were assisted by a Senior Fund Account manager whom requested that you send the prescription directly to her. Once the prescription was received your application was expedited for urgent processing, we were however unable to claim as you were not registered for chronic medication with the scheme.
Pharmacy Direct then facilitated in the authorization process for the medication and managed to obtain your approval the same day, as the treatment was required urgently we arranged a special delivery of your medication that will be done today.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply16 Nov 2018, 13:34
Official
Dear Lauren S,
We confirm that a manager has been in contact with you and provided you with the following feedback.
Pharmacy Direct did not previously received the prescription that was submitted. After your query was raised you were assisted by a Senior Fund Account manager whom requested that you send the prescription directly to her. Once the prescription was received your application was expedited for urgent processing, we were however unable to claim as you were not registered for chronic medication with the scheme.
Pharmacy Direct then facilitated in the authorization process for the medication and managed to obtain your approval the same day, as the treatment was required urgently we arranged a special delivery of your medication that will be done today.
Kind regards
Pharmacy Direct Team.
We confirm that a manager has been in contact with you and provided you with the following feedback.
Pharmacy Direct did not previously received the prescription that was submitted. After your query was raised you were assisted by a Senior Fund Account manager whom requested that you send the prescription directly to her. Once the prescription was received your application was expedited for urgent processing, we were however unable to claim as you were not registered for chronic medication with the scheme.
Pharmacy Direct then facilitated in the authorization process for the medication and managed to obtain your approval the same day, as the treatment was required urgently we arranged a special delivery of your medication that will be done today.
Kind regards
Pharmacy Direct Team.