Horrible Service

My wife and I are diabetic and we are on chronic medication (me- glucophage, crestor my wife insulin and glucophage). Every month I have a fight with pharmacy direct with regards to the delivery of medication. Every month the deliver late by the 05 - 08 of the month, I have a co-payment on certain medication and it varies on a monthly basis. My wife and I went down to Durban for a week, we left on the 3rd September and did not receive any medication, imagine we in Durban traveling around and no medication.

Every month its the same our medications is complete and we wait at least 2 - 4 days for medication. I have a person Hansley Kiewiets and the contact for my wife and I, to get ahold of this guy is a mission. They do not have direct numbers. You have to call the call centre who takes at least 20 mins to tell you that you cannot speak to him. I call from a cell phone and it cost me an average of R50-R100 per call. You can only sent Hansley Kiewiets an emails that he responde to 3-5 days later. Pharmacy Direct indicated to me they have a 5-7 day turn a round time. It also takes 2-3 weeks to process a script. 2-4 days to deliver. How does one deal with this............................. I ask: 1. Why did Bonitas insist we get medication from pharmacy Direct? 2. What stake does the board of Bonitas have in pharmacy direct? 3. Why was I not consulted on this matter? 4. How do I escalate my issues with pharmacy direct, pharmacy matters? My health has deteriorated cause of this issues with pharmacy direct and its getting worst and I am fighting these guys.

Please help....................