Horrible Serivice

The system to get your chronic medication is absolutely ridiculous. Does the people working with these scripts not have any training in basic health care and communication? Do they not realize how important these chronic mediation is to most people? The system needs to be more user friendly and easy accessible to be able to get chronic medication easier. I have been struggling just to get confirmation of my script that I have uploaded to the website, then customer care said that they haven't received it I must whatsapp the script, after I did that, operator on whatsapp told me I need to mail the script, so I did mail it, then tried to ask on whatsapp again, then they told me I must sent it via whatsapp which I did, only after that they confirmed receiving my script. The other thing, in an hour's time I needed to confirm my credentials a total of 6 times, that is just ridiculous. The biggest question I have is, who will be the responsible party when something happens to me when I haven't received my medication? Can we sue Pharmacy Direct when something happens to me? I was responsible and got my script from the doctor, the previous time I got all my medicine from Dischem with no hassles and no problems. I am very disappointed and won't refer anyone to use Pharmacy Direct.