DL
Dalene L

1 reviews | Active since Dec 2019

18 Dec 2019, 15:27

********** service

The service we receive from them is **********. We have been waiting for medicatuon that was dispatched on Friday 13 December. It has still not arrived. Might I add that it is our chronic meds. We have phoned them 4 times to follow up and complain about the service. Not one person phoned us back with a resolution. The person actually tried to imply that it is our fault as we did not answer the sms. We did not receive any sms. In the 6 months they have had my perscription I have never received my medication on time. Do not make use of this service if you are using chronic medication as they are completely unreliable

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Dec 2019, 15:53
Official
Dear Member

Thank you for bringing the matter to our attention. 

The Manager will be in contact with you shortly in order to resolve.

Kind regards
Pharmacy Direct
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Dec 2019, 17:02
Official
Dear Member 

We can confirm that the Manager has been in contact with you and feedback has been provided to your complaint. Your parcel has been dispatched for urgent delivery. 
Kind regards
Pharmacy Direct