LR
Lauren R

1 reviews | Active since Nov 2012

13 May 2021, 11:47

Get out because you failed to pull up your socks!!!!!

Lowest of the low. That's what pharmacy direct is. Look at all the complaints. About the same thing. Medication that is not delivered on time and Bonitas forces us to use pharmacy direct. The claim was processed last week already but still no meds. The previous time it was with my chronic meds. I waited for more than two weeks and Bonitas still wonder why we prefer going to the pharmacy ourselves. Maybe it's because of the pathetic service Bonitas forces us to use pharmacy direct. They know we would not use you if we had a choice. You should be ashamed. It's people's lives you're dealing with. What's your turnaround times?

0
Replies (5)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply13 May 2021, 12:44
Official
 Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team 

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply13 May 2021, 14:28
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.  Pharmacy Direct processes as well as service level agreements have been explained. 

Urgent delivery arranged as discussed.

Thank you Kindly
Pharmacy Direct Team

 

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 May 2021, 09:51
Official
Dear Member

We can confirm your parcel has been delivered.

Thank you Kindly
Pharmacy Direct Team
LR
Lauren R's update10 Jun 2021, 08:47
Reviewer Update
Fast forward to next month. My meds are late again
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply10 Jun 2021, 12:45
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you in order to resolve. 

Kind regards
Pharmacy Direct Team