1 reviews | Active since Jan 2020
Furious client
As a Bonitas member they advice us to use pharmacy direct for beter savings...
I sent my scripts and details to them in December already just to find out last week my meds will be late because I’m a new pharmacy member...
I explained to them that my meds is finish and I cannot go without it...
They promised me that they will put an asap note on it... but I’ll have to wait the weekend and will receive it Monday.
Benefits of the doubt I trust them and lent the crucial meds from my friend... but went without the rest since Friday.
Now it’s Monday!!! I phone them they tell me the meds left the pharmacy
Again no meds!!!!!
So if I end up in hospital will they pay the bill????
Both my boys meds are also finish!!!
So we are 3 people now without our meds for 4days!!!
Not acceptable!
Will take this up with Bonitas aswel !!!!!
We confirm receipt of your complaint , a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct team
We confirm receipt of your complaint , a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct team
We confirm that a Fund Account Manager was in contact to assist you and provide you with feedback.
As discussed, a new application takes 5-7 working days for registration and processing. We confirm that your parcel has been delivered and received, moving forward your medication will be processed and dispensed automatically every 28 days.
Kind regards
Pharmacy Direct team
We confirm that a Fund Account Manager was in contact to assist you and provide you with feedback.
As discussed, a new application takes 5-7 working days for registration and processing. We confirm that your parcel has been delivered and received, moving forward your medication will be processed and dispensed automatically every 28 days.
Kind regards
Pharmacy Direct team
I did said sorry for being a difficult customer but my meds is crucial and I was all stressed to go without it for 5days...
I appreciate the quick service after the manager stepped in and hope the next month I can give them a thumbs up!!!
Again thank you Casandra and the pharmacist that took my call I think she said her name was Chanè she was friendly and very helpful after only half my meds was delivered they made sure the outstanding was delivered early today....
Regards
Mrs Grobler
I did said sorry for being a difficult customer but my meds is crucial and I was all stressed to go without it for 5days...
I appreciate the quick service after the manager stepped in and hope the next month I can give them a thumbs up!!!
Again thank you Casandra and the pharmacist that took my call I think she said her name was Chanè she was friendly and very helpful after only half my meds was delivered they made sure the outstanding was delivered early today....
Regards
Mrs Grobler