Frustrating and Shocking Service from Pharmacy Direct

Pharmacy Direct service levels have dropped significantly over the last few months. First of all we were told to use them for all Chronic Medication so as to avoid costs, so the meds that we were getting from Dischem we sent to Pharmacy Direct. After the first month they advise us that they cannot get stock of one medication and we must refer to our Doctor. We went to Dischem and they say they have loads of that medication????? Secondly this is the second month that they did not send one of the medications. The Whats App system keeps timing out as well. I suggest someone contact me to reduce my frustration. I take chronic medication to reduce my stress levels and their actions just send it up again.