LW
Linda W
1 reviews | Active since Feb 2018
07 May 2020, 13:01
Frustrated with service!
Pharmacy Direct refuses to deliver my mother's heart medication, claiming their account is in arrears. We have sent proof of payment on 21 April 2020, but it was not corrected. I phoned this morning in this regard - I am still waiting for the Accounts Dept to contact me back. She only has pills for 2 days. I am very frustrated and I am concerned that they do not realize that people's health and lives are at stake.
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
07 May 2020, 14:28Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply07 May 2020, 14:28
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
07 May 2020, 15:07Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that it is important to use the correct reference number when making payment to Pharmacy Direct. Failure to do so will result in payment not being allocated.
The outstanding payments will be allocated and the outstanding medication will be dispensed as soonest.
Kind regards
Pharmacy Direct Team.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that it is important to use the correct reference number when making payment to Pharmacy Direct. Failure to do so will result in payment not being allocated.
The outstanding payments will be allocated and the outstanding medication will be dispensed as soonest.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply07 May 2020, 15:07
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that it is important to use the correct reference number when making payment to Pharmacy Direct. Failure to do so will result in payment not being allocated.
The outstanding payments will be allocated and the outstanding medication will be dispensed as soonest.
Kind regards
Pharmacy Direct Team.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that it is important to use the correct reference number when making payment to Pharmacy Direct. Failure to do so will result in payment not being allocated.
The outstanding payments will be allocated and the outstanding medication will be dispensed as soonest.
Kind regards
Pharmacy Direct Team.
LW
Linda W's updateReviewer Update
08 May 2020, 10:47The response by Pharmacy Direct on the Hello Peter post was fast, efficient and professional - thank you. Medication was delivered within 24 hours, for which I am very grateful.
I do acknowledge that the reference used for the payment at the bank was incorrect: we did however respond to an e-mail w.r.t. the account with the proof of payment supp**** by the bank. The payment was still not allocated up by Pharmacy Direct. I suggest better follow up on e-mails.
I do acknowledge that the reference used for the payment at the bank was incorrect: we did however respond to an e-mail w.r.t. the account with the proof of payment supp**** by the bank. The payment was still not allocated up by Pharmacy Direct. I suggest better follow up on e-mails.
LW
Linda W's update08 May 2020, 10:47
Reviewer Update
The response by Pharmacy Direct on the Hello Peter post was fast, efficient and professional - thank you. Medication was delivered within 24 hours, for which I am very grateful.
I do acknowledge that the reference used for the payment at the bank was incorrect: we did however respond to an e-mail w.r.t. the account with the proof of payment supp**** by the bank. The payment was still not allocated up by Pharmacy Direct. I suggest better follow up on e-mails.
I do acknowledge that the reference used for the payment at the bank was incorrect: we did however respond to an e-mail w.r.t. the account with the proof of payment supp**** by the bank. The payment was still not allocated up by Pharmacy Direct. I suggest better follow up on e-mails.