********** Claim after no medication delivery

Pharmacy Direct made a claim for my chronic medication on the 18th of January 2023. After two phone calls and numerous emails, my prescription was still not delivered which amounts to a ********** claim to my medical aid.

Today I spoke to Thokozile about the fact that my chronic medication has still not been delivered. Like the previous call centre agent, she promised that my medication would be delivered today but this did not materialise.

Thokozile advised that the courier made several attempts to contact me, however, despite providing three phone numbers, I can assure you that they did not try to phone. I have yet to receive an SMS or notification from the courier company to advise on their intent to deliver to my home address. The company that Pharmacy Direct has selected to deliver medication is pathetic and a poor reflection on Pharmacy Direct.

Pharmacy Direct is playing with people’s health and livelihood, and I don’t think they take people's chronic medication seriously enough.

I strongly urge Bonitas to find a better method of delivering chronic medication.