DW
Deidre W
1 reviews | Active since Jan 2010
11 Nov 2024, 14:06
Forced to Pay Debt Collectors Due to Pharmacy Direct's Poor Communication
I've had an incredibly stressful experience with Pharmacy Direct, Bonitas' preferred supplier. Despite never receiving any prior communication about an outstanding balance, I was suddenly informed via SMS that my account was handed over to debt collectors, complete with added penalties and interest. Out of sheer fear of legal consequences, I paid the collectors – not because I believed I owed this amount, but because I felt forced into it.
To make matters worse, Pharmacy Direct sent out medication without my authorization while this issue was in dispute. When I asked for proof of authorization, they couldn’t provide any, as there was none.
The lack of transparency, poor communication, and disregard for due process have made this an upsetting and unfair experience.
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Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
11 Nov 2024, 14:16Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply11 Nov 2024, 14:16
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
DW
Deidre W's updateReviewer Update
13 Nov 2024, 11:27Thank you for providing the evidence confirming Pharmacy Direct’s failure to follow due process by not issuing any form of notice—whether initial, final, or handover notice—nor any accompanying documentation prior to the handover.
I will forward your email to Bonitas to support their ongoing escalation and investigation. Together with my own documentation, which shows that the account was indeed handed over without proper notices, your evidence strengthens this case.
DW
Deidre W's update13 Nov 2024, 11:27
Reviewer Update
Thank you for providing the evidence confirming Pharmacy Direct’s failure to follow due process by not issuing any form of notice—whether initial, final, or handover notice—nor any accompanying documentation prior to the handover.
I will forward your email to Bonitas to support their ongoing escalation and investigation. Together with my own documentation, which shows that the account was indeed handed over without proper notices, your evidence strengthens this case.
Pharmacy Direct (Centurion)'s replyOfficial
13 Nov 2024, 15:59Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply13 Nov 2024, 15:59
Official
Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
DW
Deidre W's updateReviewer Update
13 Nov 2024, 16:28Dear Pharmacy Direct Team,
Your response here is incredibly disappointing, to say the least. While you claim a manager has “been in contact and provided feedback,” you have yet to address the core issue or demonstrate accountability. Your own documentation proves that my account was handed over without any prior notice, whether initial, final, or even a handover notice, which violates due process. This complete disregard for notifying members is not only unprofessional but also *********, especially when it leads to further costs for us as customers.
What’s more disappointing is the absence of any goodwill gesture on your part, despite my having to pay your debt collectors to avoid unnecessary consequences due to your lack of communication and accountability. You’ve provided no resolution or compensation for the stress and additional costs you imposed.
It would be appreciated if you acknowledged the severity of this issue and offered an appropriate solution, rather than a dismissive response that sidesteps the core problem entirely.
DW
Deidre W's update13 Nov 2024, 16:28
Reviewer Update
Dear Pharmacy Direct Team,
Your response here is incredibly disappointing, to say the least. While you claim a manager has “been in contact and provided feedback,” you have yet to address the core issue or demonstrate accountability. Your own documentation proves that my account was handed over without any prior notice, whether initial, final, or even a handover notice, which violates due process. This complete disregard for notifying members is not only unprofessional but also *********, especially when it leads to further costs for us as customers.
What’s more disappointing is the absence of any goodwill gesture on your part, despite my having to pay your debt collectors to avoid unnecessary consequences due to your lack of communication and accountability. You’ve provided no resolution or compensation for the stress and additional costs you imposed.
It would be appreciated if you acknowledged the severity of this issue and offered an appropriate solution, rather than a dismissive response that sidesteps the core problem entirely.