Fedup

It's impossible to get anything resolved. I went online to order a product and paid in full, but my order status still shows as pending. I've tried contacting customer service numerous times, but no one can help and they keep promising to call me back. I even logged a request with the payment provider, who confirmed the payment and forwarded it to the company's finance division. Still, nothing has been resolved. If it were a small amount, I might have let it go, but I paid over R2000. This is ridiculous.