Failure to deliver on time

I am a member of Bonitas Medical Aid and they force me to use Pharmacy Direct. If I use another pharmacy I have to pay a 40% levy.<br> <br> The problem is that I have to phone Pharmacy Direct every month to remind them to deliver. Every month I am without medication for a couple of days. When you phone them most of the time there is a problem with the phones and I don't get through. I email them but it takes a few days for them to respond. It is really unacceptable to receive this kind of service. The automatic voice on the telephone says that to ensure on-time delivery of medication Pharmacy Direct needs to be in possession of a valid prescription and medication needs to be approved by the medical aid. I have sent this to them but still don't receive my medication on time. It is time that Pharmacy Direct improve their service.