KP
Karabo P
1 reviews | Active since Nov 2018
16 Nov 2018, 12:26
Failure to deliver medication timeously
This is the worst, inhumane service ever from pharmacy direct. I see no reason why it should exist. Their employees lie and they do not deliver. I wish everyone associated with them could just terminate the relationship.
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Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
20 Nov 2018, 13:59Dear Karabo P,
We are unable to reach you to discuss and provide you with feedback on your complaint that you have lodged. We have attempted several times however fail to make contact.
Kind regards
Pharmacy Direct Team
We are unable to reach you to discuss and provide you with feedback on your complaint that you have lodged. We have attempted several times however fail to make contact.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply20 Nov 2018, 13:59
Official
Dear Karabo P,
We are unable to reach you to discuss and provide you with feedback on your complaint that you have lodged. We have attempted several times however fail to make contact.
Kind regards
Pharmacy Direct Team
We are unable to reach you to discuss and provide you with feedback on your complaint that you have lodged. We have attempted several times however fail to make contact.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
28 Nov 2018, 11:04Dear patient, Pharmacy Direct is still unable to reach you to discuss your complaint that has been lodged. Herewith please find feedback on your complaint. You registered with Pharmacy Direct on the 5 November 2018, a request was received for urgent processing of the application on 9 November. Your application was expedited and processed the same day, we were however unable to submit a claim on some of your medication as it was obtained locally on 9 November. On 14 November you followed up again, we informed you that we are not able to claim as the medication was collected locally 9 November. Through intervention with your administrator we were able to ascertain that your local pharmacy wrongly claimed the quantity they supp**** you with for a period of a 30 day supply. Intervention occurred to have it corrected, Pharmacy Direct was then able to successfully process your claim and have the medication dispatched for delivery. Kind regards Pharmacy Direct team
Pharmacy Direct (Centurion)'s reply28 Nov 2018, 11:04
Official
Dear patient, Pharmacy Direct is still unable to reach you to discuss your complaint that has been lodged. Herewith please find feedback on your complaint. You registered with Pharmacy Direct on the 5 November 2018, a request was received for urgent processing of the application on 9 November. Your application was expedited and processed the same day, we were however unable to submit a claim on some of your medication as it was obtained locally on 9 November. On 14 November you followed up again, we informed you that we are not able to claim as the medication was collected locally 9 November. Through intervention with your administrator we were able to ascertain that your local pharmacy wrongly claimed the quantity they supp**** you with for a period of a 30 day supply. Intervention occurred to have it corrected, Pharmacy Direct was then able to successfully process your claim and have the medication dispatched for delivery. Kind regards Pharmacy Direct team