Extremely poor service

I received an SMS on 26 July stating that meds had been sent out that day but until today I am still waiting. I contacted Pharmacy Direct via whatsapp on 5 Aug and received a response few hours later, quote: kindly note i have sent the request to the pharmacy to send your medication back... The conversation was auto ended without an explanation. I messaged again, called, and requested a call back. The 1st lady I spoke advised that the package was damaged but said it had been escalated for urgent assistance. Later that afternoon I received another call from Manager. My partner answered and was advised that the package wasn’t delivered because the couriers couldn’t find the address (A completely different reason and also they have been delivering to the same address for months). Anyway, she advised that she could see that it has now been processed but couldn’t confirm when the parcel would be delivered. Somehow that call was dropped. Her 2nd call she advised me that I had received feedback earlier that day and that it had been escalated as urgent… The only reason I received feedback is because I queried. What if I hadn’t contacted them 1st? She said they would notify me, but when was that supposed to happen when I was already waiting more than 7 working days? This morning I sent another message via whatsapp. This afternoon’s response, quote: not yet processed, will send an urgent follow up through for urgent assistance. I can’t even begin to explain how I feel… The story has changed from damaged package to couldn’t find the address to processed and now not processed. Today is 10 August. This is chronic medication for a 5 year old. No apology, no follow up, no further feedback provided… This is the worst service I have ever received. WOW!