Extremely poor and delayed services repeatedly

I have been charged twice for meds on the 29/10 which have not been delivered to date despite having advised them last month that I urgently need this ahead of an international trip on the 10th. To date I have no delivery but payment was processed on the 29/10.

It always takes 6 emails and 6 calls to get this delivered on time. No convenience whatsoever. I want to know what am I charged 2 times last month and this month and more urgently when am I recievingbmy meds when the turnaround time us 24/48 hours as per what the call centre agents claim in writing ....if I depart on 10/11 when does pharmacy direct intend to wake up and deliver my meds which was charged twice to my bonitas medical aid 2 months in a row now.

This has happened 3 times in the past year. If one doesn't complain smooth operations isn't likely. It always needs to be an escalation....unbelievable and this is regarding prescription medication