Extremely bad "service"

Let me start by saying outright this 1 star is by no means a reflection of their actual service. It is actually zero stars. But I can't complete my review without giving a rating.

Next, I add the word service in quotation marks, because they're not delivering a service at all. I've had to spent countless times on the phone, trying to get someone to in the least commit to when my medication will be delivered.

On Thursday, Person A said it will be done urgently, so it will be delivered on Friday.

Friday come and go and no delivery.

On Monday, Person B is unable to commit to a time, so I ask the person in the clinical team to call me back. No call back. Nothing. Just radio silence.

I call back on Monday, and speak to the lady who manages the delivery, only for her to tell me that the person from their clinical only just sent an email that the medication must be sent for delivery. So, my call on Thursday either fell on deaf ears, someone was not telling me the truth and there was no action taken.

Without going into detail, the issue I have with pharmacy direct is that they are dispensing medication to people who needs it. This is medication that has been prescribed by a physician or a specialist to help the patient deal with a medical issue. I can therefore not understand why they don't have trusted process and trusted individuals who take accountability and action when needed.

For those reading this review, trust me, you are better of walking to your pharmacy, even if you have to pay a sur-charge, and get your medication straight away, than to try and get an answer from anybody at Pharmacy Direct.

And this is exactly what I intend to do.