extremely angry

I really don't know anymore every month i have to write a complaint in order for me to receive my medication, i have sent numerous emails to *** since the 18/02/2026 regarding my medication that is outstanding, i am starting to get sick because who ever is in charge there does not care about people's lives, it's now the 25/02/2026- 7 days later and still no response, I am escalating this to the Ombudsman because how pathetic can your service be!!!!