Endless medication delivery problems

This is now the second month of problems regarding medication and it's delivery I've had with Pharmacy Direct. In May I requested medication to be delivered and after 2 weeks of no delivery I was told it was sitting in the pharmacy for some unknown reason. I only received my medication after going without my anti-depressants for 3 days. This week my husbands epilepsy medication was due for delivery and I requested my own medication after his was processed and have already received it. When I requested of the status of his meds, I was told again that it was sitting in the pharmacy for na reason. When I opened my package today, i found that after I specifically asked for certain brands and no generics, I still received generics. The generics situation has been an on going problem for the last few months.

I trust you will take the necessary steps to get this sorted.