JM
John M
1 reviews | Active since Jun 2018
20 Sept 2018, 15:56
Dropped call
I have tried calling this number 5 times now to find out about when my medicine will be delivered and each time it hangs up on me
Call me on ********** 328
Helpful (0)
Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
20 Sept 2018, 16:17Good day Mr Moir,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide feedback .
Kind regards
Pharmacy Direct Team
Best regards,
Pharmacy Direct (Centurion)'s reply20 Sept 2018, 16:17
Official
Good day Mr Moir,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide feedback .
Kind regards
Pharmacy Direct Team
Best regards,
Pharmacy Direct (Centurion)'s replyOfficial
21 Sept 2018, 09:43Dear Mrs Moir,
We confirm that a Fund Account Manager has been in contact with Mrs. Moir to assist on the query and provide the following feedback .
Pharmacy Direct Call Centre maintained a 99% service level on 20 September, with an average answering time of :06 seconds.
The request from Mrs. Moir was that the prescription received on the 19 September please be send urgently, the prescription have been expedited for urgent processing as requested.
Mrs. Moir also mentioned that she would like if Pharmacy Direct was to also dispense your daughters medication monthly, we have requested the prescription and will process her medication as soon as the prescription has been received.
Kind regards
Pharmacy Direct team
Best regards,
Pharmacy Direct (Centurion)'s reply21 Sept 2018, 09:43
Official
Dear Mrs Moir,
We confirm that a Fund Account Manager has been in contact with Mrs. Moir to assist on the query and provide the following feedback .
Pharmacy Direct Call Centre maintained a 99% service level on 20 September, with an average answering time of :06 seconds.
The request from Mrs. Moir was that the prescription received on the 19 September please be send urgently, the prescription have been expedited for urgent processing as requested.
Mrs. Moir also mentioned that she would like if Pharmacy Direct was to also dispense your daughters medication monthly, we have requested the prescription and will process her medication as soon as the prescription has been received.
Kind regards
Pharmacy Direct team
Best regards,
Pharmacy Direct (Centurion)'s replyOfficial
21 Sept 2018, 09:43Dear Mrs Moir,
We confirm that a Fund Account Manager has been in contact with Mrs. Moir to assist on the query and provide the following feedback .
Pharmacy Direct Call Centre maintained a 99% service level on 20 September, with an average answering time of :06 seconds.
The request from Mrs. Moir was that the prescription received on the 19 September please be send urgently, the prescription have been expedited for urgent processing as requested.
Mrs. Moir also mentioned that she would like if Pharmacy Direct was to also dispense your daughters medication monthly, we have requested the prescription and will process her medication as soon as the prescription has been received.
Kind regards
Pharmacy Direct team
Best regards,
Pharmacy Direct (Centurion)'s reply21 Sept 2018, 09:43
Official
Dear Mrs Moir,
We confirm that a Fund Account Manager has been in contact with Mrs. Moir to assist on the query and provide the following feedback .
Pharmacy Direct Call Centre maintained a 99% service level on 20 September, with an average answering time of :06 seconds.
The request from Mrs. Moir was that the prescription received on the 19 September please be send urgently, the prescription have been expedited for urgent processing as requested.
Mrs. Moir also mentioned that she would like if Pharmacy Direct was to also dispense your daughters medication monthly, we have requested the prescription and will process her medication as soon as the prescription has been received.
Kind regards
Pharmacy Direct team
Best regards,
JM
John M's updateReviewer Update
21 Sept 2018, 10:56Thank you for your speedy reply, I appreciate your efforts.
JM
John M's update21 Sept 2018, 10:56
Reviewer Update
Thank you for your speedy reply, I appreciate your efforts.