Dont use - bad service and attitude

I registered in November exactly a month ago with s script loaded for delivery on the 5 December. To date (15 dec) have not received my chronic medication, nor an email nor call nor sms from them. Did receive an sms from Medical aid to say claim processed but when I try to call them, the call centre agents keep dropping my call. Trying to login onto site and all of sudden my email is not registered on their site. Finally getting a hold of contact centre and speaking to Manager Nikky/Nicci/Nikki only gets bad attitude and insistence that the system is correct that I was called, and now there are 2 cell numbers on the system and which one is correct. I asked what number I was called from and suddenly insistence that the system shows I was smsed when I can prove neither call nor sms was done from their side. I asked for an email address for Nikky which does not exist and i want my claim reversed and I want confirmation via email of same. You guys have all my details, so even if your system is correct and you could not get a hold of me via phone or sms, you have email address. I find it suspect that I can't login to find the problem and when I finally get a hold of you guys, you can find me on your system. I also dislike that I had to call in 10 days AFTER my CHRONIC medication was to have been delivered to find out the problem, and there is NO attempt on your part to fix this. What a waste of service