Don't bother, these guys don't exist

Phone lines always busy WhatsApp waiting times approx. 3 hours (and no resolution given) Placed an order a week ago (chronic), and they claimed against MSA and not chronic even when it was part of chronic benefit cover. Eventually got a hold of someone on the phone "we will send a general enquiry to the pharmacy" I was told, this after the previous call I was put on hold for 20 mins Imagine I needed this to stay alive... I would have died already