LJ
Louisa J

1 reviews | Active since May 2017

12 Mar 2018, 09:09

Does not comply with Good Pharmaceutical Practices of SA

Terrible, doesn't comply with the Good Pharmaceutical Practices of SA. Constantly running out of critical life saving chronic medication. Sneaks in generic medication in between the original medicine in the box. I'm researching legal action at the moment for endangering a patient's life.

DO NOT USE Pharmacy Direct. Move medical aids if need be, but this company has no regard for chronic patients

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply12 Mar 2018, 09:31
Official

Good day ,

Pharmacy Direct confirms receipt of your complaint , a manager will be in contact shortly to assist you .

Kind regards

Pharmacy Direct team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply12 Mar 2018, 13:18
Official

Dear Louisa Joubert,

We confirm that a Fund Account Manager has been in contact to assist in the resolve of your complaint .

As per our discussion your treatment has been out of stock nationally from the suppliers as from 30 January 2018 . Special arrangements has been made to assist you in taking medication until stock is available .

Kind regards

Pharmacy Direct team

LJ
Louisa J's update12 Mar 2018, 16:24
Reviewer Update
With all the issues I've had with Pharmacy Direct, they did sort out this one instance quickly. Thank you for that. My advice for anyone dealing with them, get into contact with your account manager that's dedicated to sorting out any issues pertaining to your account. The call center is only for day-to-day queries and doesn't give the right impression of the company.