AI
Ashraf I

1 reviews | Active since Sept 2011

03 Dec 2019, 09:16

DO NOT USE> URGENT to them is 3 days later

DO NOT USE... emailed them for urgent delivery twice. Gave them a 3 working day lead time. Emailed me on third day to say its marked for urgent.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply03 Dec 2019, 09:40
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you shortly in order to resolve. 

Kind regards
Pharmacy Direct
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply03 Dec 2019, 11:21
Official
Dear Member

We confirm that a Fund Account Manager had been in contact to assist and provide you with feedback on your complaint. 

Kindly note that all accounts must be settled before next treatment date to avoid suspension of medication that attracts co-payments. 
Please be advised that sms notification has been sent 17/10 as a reminder that the account is outstanding. Unfortunately payment was only done on the 02/12 and proof of payment received 03/12. Pharmacy Direct processing time for medication that attracts co-payments is 24-48 upon receipt payment or proof of payment. 

Regards
Pharmacy Direct team.