RP
Rob P

1 reviews | Active since Jul 2012

20 Jan 2022, 10:16

Do NOT use this company unless you have to....If there was a zero star rating I would give that.

1) Every time my Chronic medication is meant to be delivered it arrives late leaving me without medication for up to 4 days. Then every time they promise it will not happen again

2) I made an over-payment and have been unable to get a refund for more than 2 weeks now. You can not get to talk to a real person, nor can you get a single email engagement which actually deals with your request.

I am forced to use this company by Bonitas Medical Aid but it is a most unpleasant, and always a battle every month.

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply20 Jan 2022, 10:20
Official
 
Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team 
RP
Rob P's update20 Jan 2022, 15:20
Reviewer Update
Many thanks to Jacqueline for sorting out my issues.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply20 Jan 2022, 15:28
Official
Thank you for your reply. We are glad she could resolve this matter.