DISSAPOINTMENT! A breakdown of communication within the various departments.

On Thursday 13 August 2025 I paid for my meds. At the same time I went into my profile, and in the members porthole I changed the delivery address from the Western Cape to Three Rivers Vereeniging as that is where I will be for the next three months. I specifically went out of the pharmacy direct website, then went in again, and went into the members porthole to ensure that the address change had taken place. The new address showed. I then emailed POP to *** and added in the instruction to change to the new address, to ensure that there could be no mistake or confusion. They bank with the same bank as I do, therefore on Friday already I received confirmation via SMS that my payment had been received. I received numerous texts from them on Friday, one specifically stating " We have dispatched your parcel with DSV couriers. You are now able to track your delivery PDB------- on the following link http:/--------. Thank You. I immediately tried to track to ensure that they had the correct delivery address. The response I received was " No results for this search." I called pharmacy direct @ 16:26 only to be told that I can only follow from the following day. I explained that the reason why I wanted to track was to ensure that it was being sent to the correct address. Unfortunately I did not take down the operators name but I received telephonic conversation that the address had been changed to Three Rivers, Vereeniging. Today when I entered the "tracking number" it again said "No results for this search" I decided to call DSV couriers on their 086 number, just to be told that I need a proper tracking number, as the one received in the text is more of a member number. I immediately called Pharmacy Direct @12:44 to get the correct tracking number just to be told by Portia in the vetting process that my meds were going to the Western Cape. I explained that I had changed the address on the members porthole ( forgot to tell het that I confirmed the instruction in the email that contained the POP )I had to spell the street name for Portia who then informed me that she has changed the the delivery address to Vereeniging. What can I actually believe and expect now? Will I be receiving my meds this week or is it on the way to the Western Cape. It seems as if Pharmacy Direct has no internal communication and what is the actual function in the members porthole if changes made are not carried through?