Disgusting Service

Pharmacy direct is the DSP for my medical aid and I was advised to get my medication there from April. In April my doctor faxed my 6 month prescription as urgent and when I called them a day after the prescription was sent, I was told that the meds would be sent within 48 hours, these meds only arrived 5 days later - they sent me meds for 3 months.

Because I am new to PD, I then decided to call them when July started, and the lady said my meds would be sent to me again on the 14th of July, it's the 22nd of July and still no meds delivered. On Monday, 20 July 2020 my husband (main member on Medical Aid) was sent a text saying our Meds would be delivered within 24 hours (already late for the 14th). Today I called them to enquire about my meds and the lady said the meds were delivered, then immediately stated that my meds have been dispatched, and should be delivered soon. I then informed her that I'm not happy with the responce because i'm officially out of meds - my last meds were yesterday.

My husband then decided to call them, the lady he spoke to gave him attitude and told him the meds won't be delivered today, because the driver isn't doing our route - NOT sure why this is being made our problem as they've had ample time to map out the routes and know that my meds are needed by today, coz my last tablets were yesterday.

I'm so disgusted at the level of "you'll get your meds when you get them" attitude we've been getting, since inception.