Disgusting Service - As Usual.

This was a mail that I had to sent to one of the employees of the company, over two months ago: "I am sorry that I always have to approach you with complains, but your company respectively your accounts department appears to be in a real mess. It is the second time that goods are not delivered because of apparent non-payment. My phone was out for repairs that’s why I only saw the message from the 9th yesterday. It reads “we were only able to repeat the items on your prescription that have no co-payment due to an account in arrears”. This is utter nonsense. Your last delivery were co-payment was involved took place around the 12 or 13 May and was paid for by EFT on 15/5. Please kick your accounts people in the pants, or do they again want me to inform “Hello Peter” about their incompetence." Despite several reminders, I still have not received my medication.