Disgusting service and pharmacy responsibility

Over 2 weeks of phone calls and emails to arrange for chronic medication for my Mom. I’ve just got back from my local pharmacy since this pathetic service hasn’t been able to deliver after numerous communications. Yesterday I was informed by sms that the medication was being delivered to the local Post Office since that’s the only address they had. This after physical address for delivery was on same email as script submitted. In the last 2 weeks I had to tell the operators that they were also planning to send an incorrect medication. I wonder which *********** or unauthorised person is reading the scripts? SAPC needs to audit them! I will be taking this further with Bonitas and SAPC.