BV
Bernice V

1 reviews | Active since Jun 2024

07 Jun 2024, 12:27

Disgusting Service

Disgusting lack of service. Forced to use them or pay ridiculous levies if we use other pharmacies. Chronic medication promised to be delivered at the start of each month, this month no medication arrived, when main member phoned to enquire he was given the run around. It actually had not been loaded or scheduled for delivery. Then he was promised it would be delivered yesterday 6th June, it was not delivered. Followed up today and told it's with the courier - no indication of when it's going to be delivered. These are CHRONIC MEDICATIONS - there should be no break in taking them!

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply07 Jun 2024, 14:41
Official

Dear Member,
 
 Thank you for bringing the matter to our attention. 
 
 We are unable to locate your profile.
 
 Kindly provide us with your profile or medical aid number?
 
 Kind regards
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply07 Jun 2024, 16:23
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team