Disgusting service!

Their service is shocking ! We have to use their service because of the medical aid scheme we are on. They regularly don't send the medication out on time and my child has Epilepsy. They will not acknowledge when they mess up and will not apologise. I'm deeply dissapointed in them as a pharmacy. I can't understand why the medical aid schemes insist on using their services they continually put my child's life at risk !