Disgusting service

The service is pathetic to say the least. I got cut off 5 times. they put me on hold without telling me. Ask for a manager they cut me off. Tuesday will be 2 weeks since they advised they have the script and will be sent to the pharmacy. After numerous calls and whatapps and messages on padichat this week i am told my the meds r still at the pharmacy. I have a heart condition and now my meds r finished. Lastly a manager calls me and said she will check on it for me and call me back... need I say anything else??? So im guessing pharmacy direct is putting our lives at risk here if they dont deliver as promised .