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MamaLelo M
1 reviews | Active since Sept 2018
17 Mar 2021, 10:21
DISGUSTING POOR SERVICE
I am completely disgusted with the service i have been getting from pharmacy direct. I have made numerous calls, sent EMAILS and i have still not been assisted. Firstly you have been giving me wrong medication - i politely told you to fix it and it was not fixed, secondly you are deducting money from my savings without my approval -this is daylight *****. I would like the CEO to contact me regarding this matter and explain to me where should I complain to when I am dissatisfied with the service as none of his employees care about responding to my messages. I spoke to some consultants and they promised someone will get back to me -weeks later no one has bothered. This is so disgusting!!
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Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
17 Mar 2021, 10:43Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply17 Mar 2021, 10:43
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
17 Mar 2021, 12:36Dear Member
We can confirm that the clinical team has been in contact with you and feedback has been provided to your complaint.
Kindly note that. As per our standard operating procedure, the clinical team must contact the member to confirm acute benefits as well as substitutions. According to our records, the clinical team has discussed changes in the past, as well as acute benefits, and therefore medications were processed as confirmed. The clinical team has noted that they have tried to reach you telephonically and you were not reachable. It appears that you might have blocked our number on your device. We humbly request for the block to be removed from your device to avoid delays in communication going forward.
Kind regards
Pharmacy Direct Team
We can confirm that the clinical team has been in contact with you and feedback has been provided to your complaint.
Kindly note that. As per our standard operating procedure, the clinical team must contact the member to confirm acute benefits as well as substitutions. According to our records, the clinical team has discussed changes in the past, as well as acute benefits, and therefore medications were processed as confirmed. The clinical team has noted that they have tried to reach you telephonically and you were not reachable. It appears that you might have blocked our number on your device. We humbly request for the block to be removed from your device to avoid delays in communication going forward.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply17 Mar 2021, 12:36
Official
Dear Member
We can confirm that the clinical team has been in contact with you and feedback has been provided to your complaint.
Kindly note that. As per our standard operating procedure, the clinical team must contact the member to confirm acute benefits as well as substitutions. According to our records, the clinical team has discussed changes in the past, as well as acute benefits, and therefore medications were processed as confirmed. The clinical team has noted that they have tried to reach you telephonically and you were not reachable. It appears that you might have blocked our number on your device. We humbly request for the block to be removed from your device to avoid delays in communication going forward.
Kind regards
Pharmacy Direct Team
We can confirm that the clinical team has been in contact with you and feedback has been provided to your complaint.
Kindly note that. As per our standard operating procedure, the clinical team must contact the member to confirm acute benefits as well as substitutions. According to our records, the clinical team has discussed changes in the past, as well as acute benefits, and therefore medications were processed as confirmed. The clinical team has noted that they have tried to reach you telephonically and you were not reachable. It appears that you might have blocked our number on your device. We humbly request for the block to be removed from your device to avoid delays in communication going forward.
Kind regards
Pharmacy Direct Team