AB
Andy B

1 reviews | Active since Sept 2019

18 Oct 2024, 10:32

DISGUSTING LACK OF SERVICE, UNRELIABLE AMD INEFFICIENT!!

I sent you the new repeat script on 20 September for BOTH medication A and medicarion B. I received a delivery on 7th October and opened it last night to get my next bottle of medication B, and to my absolute horror and disgust, only the medication A was dispensed, and I had NONE of the chronic medication B for last night! It is absolutely disgusting and completely unacceptable that I had to suffer a missed dose and break in my medication when I sent you the script well in advance and told you I need delivery before 13th October!! Why the hell was the medication B left out? What is your petty excuse this time?? Why do I have constant and ongoing problems with your pharmacy and delivery, every single month?? I send you a new script???!! Yes I know about negligence, blaming me or other people or whatever it is, but I have to argue with your clerks every single damned time I send a new or repeat script!! You cannot even try the weak excuse that you didn't receive the script because you have acknowledged it by email!! I am so disgusted and furious!! I had none of my medication last night or going forward!!

I have sent yoi a copy of the claim and the 2 boxes of the one medication but NONE of the other!!!

I have lodged the same complaint with Bonitas, Medscheme and my consultant, so expect a huge backlash about this.

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Oct 2024, 10:52
Official
Dear member
 
Thank you for bringing the matter to our attention.

 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
AB
Andy B's update18 Oct 2024, 11:04
Reviewer Update
This does not help me at all. It is just a robotic automatic response, and from here it will just be swept under the carpet as usual, and the case closed. As usual. I have been told since 2019 that someone is gonna phone me to rectify the situation. Nobody had called me in 5 years!!! Pharmacy Direct is inefficient, and unreliable and very expensive to deal with. Not to mention the stress, anxiety and drama over every single order.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Oct 2024, 11:17
Official
Dear Member,
 
 We're so sorry to be the cause of your frustration now!! We will do our absolute best to get this resolved for you.
 
 Regards
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Oct 2024, 12:09
Official
Dear Member,

We are unable to reach you telephonically to discuss your concerns. 

Please provide us with alternative contact details to discuss your concerns.

Kind regards

Pharmacy Direct Team.