Disgusting lack of concern

Since moving over to Pharmacy Direct (a necessity according to the medical aid) every single month I have to phone to find out why my mom's medication hasn't been delivered. I have just been told that her meds were processed on the 1st September but are still at the dispensary... AGAIN. My mom ran out of her blood thinner (VITAL for her wellbeing) yesterday, and I am now waiting (AGAIN) for a call from the supervisor to find out what the problem is. This is absolutely shocking service from an essential service provider who obviously do not appreciate the fact that there could be life threatening repercussions to their lack of interest in getting medication to their customer on time - BEFORE the prescription runs out. I was assured last month that this would not happen again and it has.