Disgusted with lack of service

I have had endless issues with this service provider. i got some of my medication in Sept 2021 and when i requested feedback where my other two sets of medication outstanding what the status is on 06 Oct 2021 they have been marking it as urgent since and to day i now have no medication or a tracking number but from phone calls, what app group and emails i still do not have anything. i have no medication for today and there seems to be no urgency. this is disgusting then they want to put me through to the manager and no answer. i am paying a lot for medical aid and i have to deal with this almost every month. i should have the choice to use the pharmacy i want that is on the ball